D & A Auto Body at 7910 South Sprinkle Road, Portage, Michigan.

Let me start with their work. It was excellent. There are no issues with this.
My issue is with the estimator. My wife got in an accident with our SUV. We dropped the vehicle off to D&A after hours and wrote on the envelope that we wanted AN ESTIMATE ONLY. I was called back with an estimate the next morning and I asked that they not start the work. I was going to repair the vehicle myself as I am mechanic. I knew that the insurance would need an estimate to write me a check. The vehicle sat with them for a day or two. I received a call from my insurance that a claim had been filed. I immediately called the shop to find out that they has started work on it and it was almost completed. I was told "come on... you didnt think we were starting the work?" . I was treated poorly by Randy Smith numerous times as I argued that they did not have permission to start the work. He basically shrugged his shoulders at this. Incredibly unhappy with them as a business. I will never bring another vehicle to them for even the tiniest of repairs simply because of the way they handled business. Extremely poor experience with Randy Smith here.